Shipping Policy for The Cup Alchemist

Thank you for choosing The Cup Alchemist. Please review our shipping policy below for information on order processing, shipping, and delivery.

1. Order Processing

As most of our products are custom-made to order, processing times may vary.

• Standard processing time is 7-10 business days before dispatch.
• During peak periods, processing may take up to 21 business days before shipment.
• You will receive a notification email once your order has been dispatched.

We appreciate your patience as we carefully create your custom items to the highest standard.

2. Shipping Options

We offer a range of shipping methods at checkout to suit your needs.

• Available shipping options will be displayed during the checkout process.
• Shipping costs and estimated delivery times will vary depending on your location and selected service.
• If you require assistance choosing a shipping option, please contact us and we will be happy to help.

3. Shipping Costs

Shipping charges are calculated at checkout based on:

• Package weight and dimensions
• Delivery destination
• Selected shipping method

The final shipping cost will be displayed before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

You can use this information to monitor the progress of your shipment and receive delivery updates from the carrier.

5. Delivery Times

Delivery times vary depending on your location and the shipping service selected.

While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including:

• Adverse weather conditions
• Carrier or courier delays
• Industrial action or strikes
• Other unforeseen logistical issues

We appreciate your understanding should any unexpected delays arise.

Thank you for shopping with The Cup Alchemist. We value your support and look forward to creating something special for you.